Bravo Critical Restore LLC

At Bravo Critical Restore, we proudly serve a wide range of communities across Dallas–Fort Worth and surrounding North Texas areas. Our service area includes but is not limited to: • Dallas • Fort Worth • Arlington • Irving • Plano • Frisco • Garland • Mesquite • Grand Prairie • Carrollton • Richardson • Lewisville • Denton • McKinney • Waxahachie • Red Oak • Mansfield • DeSoto • Cedar Hill • Lancaster • And many more across the DFW Metroplex Whether you’re facing water damage, mold, or need emergency restoration, our team is ready to respond quickly—24/7 emergency service available across all service areas. If you’re unsure whether we cover your location, just give us a call at 469-809-2882—we’re here to help! Serving North Texas with professional water damage restoration, mold remediation, and emergency cleanup.

Our pricing is based on the type of service, materials required, and the scope of the job. We provide transparent, upfront pricing before any work begins, so there are no surprises. Reach out to us to discuss specifics for your project.

If you’d like to get scheduled in with us, please fill out our request form. Once we’ve received the details of what you’re looking for, we’ll reach out to discuss next steps.

Bravo Critical Restore, LLC – Terms & Conditions Insurance Notification & Payment Responsibility To avoid delays in claim processing, you are advised to contact your insurance provider immediately and initiate a claim. Please provide your carrier with the necessary loss details and request a claim number. Policy #: ___________________ Claim #: ___________________ Bravo Critical Restore, LLC will provide all required documentation, including photos, logs, and reports to assist in the claim process. However, you, the property owner or authorized agent, remain financially responsible for all services rendered, regardless of insurance claim outcomes, approval, or payment delays. Payment is not contingent upon insurance settlement. Late Payment Terms If payment is not received by the due date listed on the invoice, a $100.00 late fee will be applied to the outstanding balance. A 14-day grace period is granted unless otherwise agreed in writing. After this period, interest will accrue on unpaid balances at 1.5% per month (18% annually), compounded monthly, until paid in full. These charges reflect reasonable administrative costs due to late payment and do not constitute a penalty. Clients may not delay or withhold payment due to pending insurance claims or third-party involvement. All documented work is due as invoiced upon job completion. 1. Outsourced Services Some services listed in this invoice may be performed by third-party contractors. Bravo Critical Restore, LLC is solely responsible for generating this invoice and collecting payment on behalf of those contractors. While we may not directly provide all services (e.g., HVAC installation, water damage mitigation, air duct cleaning, restoration services, carpet cleaning, vinyl flooring installation, plumbing), we only work with vetted professionals known for their expertise and quality. Bravo Critical Restore, LLC does not assume liability for the licensing, performance, or workmanship of any subcontracted entity. 2. Licensing and Code Compliance Contractors operate under the assumption that all necessary permits, licenses, and inspections have been obtained by the property owner or manager, or are not required for the scope of work. It is the sole responsibility of the property owner or manager to confirm code compliance and inspection requirements. Bravo Critical Restore, LLC and its contractors are not liable for issues related to permits, inspections, or regulatory compliance. 3. Liability Disclaimer Bravo Critical Restore, LLC assumes no responsibility for damages, defects, or issues related to installed materials, equipment performance, or third-party workmanship. All warranties or guarantees are the responsibility of the contractor performing the work. Any damage to or theft of mitigation equipment (e.g., dehumidifiers, air movers, HEPA systems, meters, or extraction tools) will be the financial responsibility of the client. Replacement costs must be paid within 30 calendar days of notice. Failure to pay constitutes a breach of contract, and legal remedies may be pursued. 4. Electrical Hookup Unless explicitly stated, electrical work (e.g., HVAC system connection or temporary power supply setup) is not included. Clients must hire a licensed electrician to perform electrical work as needed. Bravo Critical Restore, LLC and its contractors assume no responsibility for electrical setup or issues. 5. Property Security and Adverse Events Disclaimer Bravo Critical Restore, LLC is not liable for theft, vandalism, fire, natural disasters, or any adverse events affecting the property before, during, or after services. Property security remains the sole responsibility of the owner or manager. 6. Service-Specific Exclusions Bravo Critical Restore, LLC can facilitate repairs, including plumbing, HVAC, or similar trades, through a third-party coordination process as a separately billed service. These services are not included in the base scope unless explicitly stated in the agreement. Clients are responsible for confirming inclusion in writing. All repairs involving warrantied parts are limited to replacement of the part only. Labor associated with installation, removal, or repairing of warrantied parts is not covered and will be billed separately. Due to widespread manufacturing defects, supply chain delays, and trade tariffs, part availability can be unpredictable. In many cases, repairing defective components is faster and more cost-effective than waiting for replacement parts. Clients authorize Bravo Critical Restore, LLC to make such professional judgments in their best interest unless expressly stated otherwise in writing. 7. Thorough Project Documentation Bravo Critical Restore, LLC provides detailed documentation including: • High-resolution and geo-tagged photos • 3D scans and moisture readings • Written project summaries and scope notes 8. Payment Terms • A 50% deposit is usually required for jobs that involve advanced multi-hour labor or require the purchase of specialized equipment or supplies. • Deposit may be amended or waived at our discretion based on relationship or job. • For water damage not covered by insurance: o Minimum 3-day charge applies. o Payments are split into 3 equal parts; each 1/3 is due daily. o Emergency water removal must be paid in full the same day. o Added time/equipment/treatment may increase costs. o Equipment may be removed without liability if payment is withheld. o Collateral may be required to protect Bravo Critical Restore, LLC’s interest. 9. Area Rug Cleaning Disclaimer We follow industry standards and take precautions, but Bravo Critical Restore, LLC is not liable for damage resulting from dye instability, unknown fiber behavior, or contamination. 10. General Service Risk Disclaimer We are not liable for property damage during service to: • Upholstery • Ducts or HVAC • Tile, wood, vinyl flooring • Cabinets, countertops, or fragile materials 11. Future Restoration Work & Cancellation Client grants Bravo Critical Restore, LLC first right of bid on post-mitigation repairs. Canceling a job over $1,000 or any water damage/restoration job may incur a $250 fee or 10–20% of the estimate (whichever is greater). 12. Commercial & Third-Party Payment Delays Third-party platforms (e.g., Gallagher Verify, RealPage, NetVendor) do not delay or void your obligation to pay us. Accommodations made are at our discretion as a courtesy. 13. Communication Authorization & Data Retention You authorize us to communicate via text, email, call, or digital platform. We may store photos, notes, and job data as needed for documentation, legal, and training purposes. 14. Access Authorization Client must provide safe access to the work area. If not, we may delay or cancel work with no liability for damage or delay. 15. Biohazard, Mold & Contamination Risk Disclaimer We do not test for mold or biohazards, but may treat based on visible signs, smell, or client statements. We may apply antimicrobials or refer certified professionals. Charges may apply. 16. Personal Property Disclaimer Client is responsible for removing valuables. We are not liable for damage unless gross negligence is proven. 17. No Warranty on Final Drying or Contaminant-Free Conditions Due to unpredictable conditions, Bravo Critical Restore, LLC does not guarantee total dryness or absence of future microbial growth. 18. Service Refusal, Fraudulent Payment & Abuse Clause We may cancel service for safety, verbal abuse, bounced checks, fraudulent payments, or malicious online reviews. We reserve the right to pursue damages and collection fees. 19. Photo/Media Release Client permits us to use non-identifying photos for documentation, marketing, or training. You may opt out in writing. 20. Lien Rights Notification We may file a lien for unpaid balances in accordance with state law after written notice. 21. Force Majeure Clause We are not liable for delays caused by forces beyond our control, including natural disasters, labor shortages, pandemics, or supply chain disruption. 22. Environmental Hazard Disclaimer We are not liable for asbestos, lead, or chemical exposure discovered during work. You may be billed for specialized response. 23. Dispute Resolution Client agrees to pursue mediation first before filing lawsuits or complaints. By signing or approving electronically, the client agrees to all terms stated above. 24. Signature Approval By signing or approving electronically, the client agrees to all terms stated above.

Water damage can start to show in as little as a few hours, but sometimes it takes days or even weeks for visible signs to appear. Immediate signs may include damp spots on walls, floors, or ceilings, while longer-term signs might involve warping, bubbling, or peeling paint. Mold growth can occur within 24 to 48 hours if the water isn’t properly removed.

You may have water damage if you notice the following signs: • Dark or wet spots on walls, ceilings, or floors • A musty or damp smell in certain areas • Bubbling, cracking, or peeling paint • Warped or buckling floors • Mold growth in damp areas • Unexplained spikes in your water bill could indicate hidden leaks If you suspect water damage, it’s important to act quickly to prevent further damage or health risks.